TOUR AGREEMENT
1. PARTIES
This agreement has been concluded between the participant purchasing the tour service and IZM TRANSPORT TOURISM TRADE LIMITED COMPANY.
TURSAB Certificate No: A-10880
2. SUBJECT OF THE AGREEMENT
The agreement regulates the scope of the package tour service purchased by the participant within the framework of the Great GAP & Eastern Anatolia Tour, as well as the rights and obligations of the parties.
3. TOUR INFORMATION
Tour: Great GAP & Eastern Anatolia Tour
Duration: 10 Days / 10 Nights
Transport: Bus
Starting point: Izmir
Tour price: Current price specified in the system at the time of reservation.
4. ROUTE
Izmir – Adana – Gaziantep – Halfeti – Şanlıurfa – Göbeklitepe – Nemrut – Diyarbakır – Mardin – Midyat – Hasankeyf – Bitlis – Tatvan – Lake Van – Muradiye – Ishak Pasha Palace – Ani – Kars – Sarıkamış – Erzurum – Kemaliye – Munzur – Ovacık – Tunceli – Elazığ – Harput – Malatya – Darende – Kayseri – Cappadocia – Izmir.
5. TRANSPORT
The tour is conducted by bus. Departure points and times are specified in the tour program. Transport times may change due to road conditions, traffic, weather conditions, and operational reasons.
6. ACCOMMODATION
The tour includes 9 nights of accommodation. Accommodation takes place in partner facilities of the standard expected for the tour, determined based on availability on the tour date and operational planning.
7. MEAL PLAN
The tour includes 9 breakfasts and 8 dinners (excluding Urfa). Lunches and personal food/beverage expenses are not included.
8. INCLUDED SERVICES
Round-trip transport, specified sightseeing tours, 9 nights accommodation, 9 breakfasts, 8 dinners, professional guidance, and travel insurance are included.
9. EXCLUDED SERVICES
Museum, historical site, and national park entrance fees, lunches, extra boat tours, Nemrut minibus, balloon ride, ATV, Sıra Gecesi, Caucasus Night, and personal expenses are not included.
10. PROGRAM CHANGES
The order of the program may be changed due to weather conditions, road status, security, working conditions of visit sites, crowding, or operational reasons. Program changes may be applied while maintaining the overall scope of the tour.
11. EXTRA ACTIVITIES
Activities specified as extras in the program are subject to the participant's preference, and the relevant fees are not included in the tour price.
12. MUSEUM AND HISTORICAL SITE ENTRANCES
Museum, historical site, and national park entrance fees are borne by the participant.
13. PRICE AND PAYMENT
The tour fee is applied based on the current price specified in the system at the time of reservation. For reservation, 25% of the total tour fee can be paid online. The remaining 75% can be completed in full on the day of the tour on the vehicle.
14. PRICE CHANGES
Changes that may occur in taxes, transport costs, accommodation costs, or service provider prices are evaluated within the framework of applicable legislation and reservation conditions.
15. TRAVEL INSURANCE
Travel insurance is provided within the tour. The insurance coverage and guarantee conditions are applied according to the provisions specified in the relevant policy.
16. CANCELLATION AND REFUND
Cancellation and refund procedures are applied within the framework of İzmir Gezi Dünyası's current cancellation, refund, date change, and transfer policies. For domestic bus tours with 4 nights or more accommodation, the rule of the relevant category applies.
17. DATE CHANGE
Date change requests are evaluated within the framework of the cancellation conditions of the relevant tour. Date changes are not applied to special dates, holidays, semester breaks, mid-term breaks, festivals, New Year's, promotional, and discounted products.
18. RESERVATION TRANSFER
Transfer requests are evaluated according to the current reservation transfer conditions. Transfers cannot be made for early reservations, promotions, special dates, campaigns, and discounted products.
19. HEALTH AND DEATH CASES
Special health conditions and death cases are examined according to current special evaluation provisions, subject to the submission of necessary official documents.
20. NON-PARTICIPATION IN THE TOUR
If the participant fails to appear at the start of the tour and does not establish contact, the reservation may be cancelled. In this case, no refund is made.
21. AGENCY'S CANCELLATION OF THE TOUR
In cases of insufficient participation, compelling reasons, security issues, weather conditions, or operational situations preventing the execution of the service, the tour date may be changed or the tour may be cancelled. In this case, the participant's rights are determined according to applicable legislation and applicable package tour conditions.
22. FORCE MAJEURE
Natural disasters, war, epidemics, official authority decisions, extraordinary weather conditions, transport obstacles, and other compelling reasons occurring outside the control of the parties are considered force majeure.
23. PARTICIPANT OBLIGATIONS
The participant is obliged to comply with the specified departure times, follow instructions given by the guide and tour staff for safety purposes, and refrain from behavior during the tour that would infringe upon the travel rights of other participants.
24. PERSONAL BELONGINGS
The protection of the participant's personal belongings is their own responsibility. Necessary notifications are made regarding lost or misplaced belongings in the vehicle, hotel, or visit sites, but the agency cannot be held liable for the loss of personal property.
25. PRE-TOUR INFORMATION
Necessary transport and operational information is conveyed to the participant before the tour. It is the participant's responsibility to ensure that their contact information is correct and up-to-date.
26. MINOR PARTICIPANTS
Minors must participate in the tour with the necessary parental or guardian consent.
27. PERSONAL DATA
The participant's personal data is processed in accordance with applicable legislation for the purpose of creating the reservation, providing tour services, fulfilling legal obligations, and carrying out necessary operational processes with relevant service providers.
28. CONSUMER RIGHTS
The participant's rights arising from consumer legislation and current legal regulations regarding package tour services are reserved.
29. APPLICABLE LEGISLATION
In the application of this agreement, current relevant consumer legislation, package tour regulations, and legislation related to travel agencies are taken as the basis.
30. AGREEMENT COPY
The participant may keep a copy of the agreement in electronic or written form.
31. AGENCY INFORMATION
İZM TRANSPORT TOURISM TRADE LIMITED COMPANY
TURSAB Certificate No: A-10880
İnkilap Mah. Mehmet Akif Caddesi No:13 D:5 K:2 Buca/Şirinyer – Izmir
0 (232) 226 50 70
0 (537) 693 35 97
ofis@izmirgezidunyasi.com
izmirgezidunyasi.com
32. ACCEPTANCE OF THE AGREEMENT
The participant declares that by completing the reservation process, they have read and accepted the tour program, included and excluded services, payment conditions, and cancellation-refund provisions.
