IZMIR GEZI DUNYASI
PACKAGE TOUR / TOUR SERVICE CONTRACT
1. PARTIES
This contract is concluded between the participant purchasing the tour service and the service provider IZM TAŞIMACILIK TURZİM TİCARET LİMİTED ŞİRKETİ – İzmir Gezi Dünyası.
TÜRSAB Certificate No: A-10880
Address: İnkilap Mah. Mehmet Akif Caddesi No:13 D:5 K:2 Buca/Şirinyer - Izmir
Phone: 0 (232) 226 50 70 / 0 (537) 693 35 97
Email: ofis@izmirgezidunyasi.com
2. SUBJECT OF THE CONTRACT
The subject of this contract is to determine the rights and obligations of the parties regarding the participant's utilization of the "From End to End Black Sea & Batumi Tour" organized by Izmir Gezi Dünyası.
3. GENERAL TOUR INFORMATION
The tour is scheduled for 8 days. The tour is conducted by bus departing from Izmir. Within the scope of the program, a comprehensive route extending from the west to the east of the Black Sea and to Batumi is applied.
4. TOUR ROUTE
Amasra, Safranbolu, Kastamonu, Sinop, Samsun, Ünye, Fatsa, Trabzon, Ayder, Borçka Karagöl, Batumi, Uzungöl, Sumela Monastery, Ordu Boztepe, and Amasya are the main stops of the tour program.
5. TRANSPORTATION
The tour is conducted with a new model bus. In plateau and waterfall areas where large buses cannot reach, small local shuttle vehicles may be used.
6. ACCOMMODATION
A total of 7 nights of accommodation will be provided. 6 nights in hotels and plateau facilities, and 1 night in Batumi. Facilities are selected from partner establishments within the expected standard of the tour, based on availability on the tour date, operational planning, and route suitability.
7. MEAL PLAN
6 breakfasts and 5 dinners are included in the tour fee. Breakfast on the first day, lunch meals, dinner in Batumi, and beverages consumed at hotels are not included.
8. INCLUDED SERVICES
Transportation with a new model bus, accommodation for 6 nights in hotels and plateau facilities, 1 night accommodation in Batumi, 6 breakfasts, 5 dinners, Batumi transfer, professional guiding, onboard water refreshments, and professional liability insurance are included services.
9. EXCLUDED SERVICES
First day breakfast, lunch meals, dinner in Batumi, hotel beverages, museum and historical site entrance fees, museum card, national park entrance fees, plateau shuttle buses, Georgian Night, zipline, rafting, and foreign exit fees are not included.
10. PROGRAM CHANGES
Changes may be made to the sequence of the program due to weather conditions, road conditions, traffic, border crossings, closure of visit points, or operational necessities. The visit status of Sumela Monastery and access to plateaus may depend on seasonal conditions.
11. EXTRA ACTIVITIES
All plateau shuttle bus fees are 3,250 TL. Zipline, rafting, Georgian Night, Ordu Boztepe cable car, and Sinop boat tour are subject to extra fees. For services whose prices are not specified on the source page, fees are covered separately by the participant.
12. MUSEUM, HISTORICAL SITE, AND NATIONAL PARK FEES
Museum, historical site, museum card, and national park entrance fees are not included in the tour price.
13. TOUR FEE AND PAYMENT
The tour price is the sales price valid at the time of reservation. For reservation, 25% of the total tour fee can be paid online. The remaining 75% balance can be completed on the tour day on the vehicle. Participants can also make payment via bank transfer or EFT.
14. PRICE CHANGES
After the reservation is completed, the fee related to the participant's confirmed reservation cannot be changed unilaterally except under the conditions specified in the contract. Current sales prices apply for new reservations.
15. INSURANCE
Professional liability insurance is included within the scope of the tour. The insurance coverage is subject to the relevant policy and legal regulations.
16. CANCELLATION AND REFUND
This tour falls under the category of domestic bus tours with accommodation of 4 nights or more. Full refund is made for cancellations made in writing at least 14 working days before the start of the tour. No refund is made for cancellations made less than 14 working days before the tour start.
17. DATE CHANGE
Date change is not automatically a free right. Requests are evaluated within the scope of the cancellation terms of the relevant tour. Date changes are not applied for special dates, holidays, semester breaks, mid-term breaks, festivals, New Year's, promotional, or campaign tours.
18. TRANSFER OF RESERVATION
For transferring the reservation to another person, written notification is required within 12 hours from the reservation. The same reservation type must be maintained. There is no right of transfer for early reservations, promotions, special dates, campaigns, or discounted products.
19. SPECIAL HEALTH CONDITIONS AND DEATH
Health conditions of the participant or a first-degree relative that prevent normal working life for 7 days and are officially documented may be evaluated specially. A report from a fully equipped state hospital is required. In case of death, an official document must be submitted. Documents must be sent within 1 day if they arise before the service begins or during the service.
20. NON-PARTICIPATION IN THE TOUR
If the participant fails to appear at the start of the tour and does not communicate afterwards, the reservation may be cancelled after 6 hours. In this case, no refund is made.
21. AGENCY CANCELLATION OF THE TOUR
In cases where the tour cannot be realized due to insufficient participation, operational necessities, inability of transportation or accommodation providers to provide services, or force majeure, options applicable to the participant will be communicated.
22. FORCE MAJEURE
Natural disasters, war, epidemics, official authority decisions, closure of borders, severe weather conditions, suspension of transport, and similar situations occurring outside the control of the parties are considered force majeure.
23. PARTICIPANT OBLIGATIONS
The participant is obliged to comply with meeting times, the tour program, and the guide's instructions. They must be present at the departure point at least 5 minutes before the departure time.
24. PERSONAL BELONGINGS
The participant is responsible for the safety of their personal belongings. Rules of the relevant carrier or facility apply regarding personal belongings lost or damaged during transportation, accommodation, and sightseeing.
25. BORDER CROSSING
Due to the Batumi program, the participant must carry a new type chip-based T.C. identity card or a valid passport. It is the responsibility of the participant to ensure that children's identity cards contain photos and to present notarized consent letters when necessary.
26. PRE-TOUR INFORMATION
Guide and vehicle information are sent via SMS before the tour. The phone number provided by the participant during reservation must be correct.
27. MINOR PARTICIPANTS
It is the responsibility of the legal representatives to ensure that participants under 18 years of age have all necessary travel documents and consent letters prepared completely.
28. PERSONAL DATA
Personal data provided by the participant for the purpose of reservation and service realization is processed within the scope of relevant legislation and KVKK.
29. CONSUMER RIGHTS
The rights arising from the currently effective consumer legislation and relevant legal regulations for the participant are reserved.
30. APPLICABLE LEGISLATION
In the application of the contract, currently effective consumer legislation, travel agency legislation, package tour regulations, and other relevant legal provisions shall be taken as basis.
31. CONTRACT COPY
The participant may request a copy of the contract digitally or in writing.
32. ACCEPTANCE OF THE CONTRACT
The participant declares that by completing the reservation process, they accept the tour program, included and excluded services, payment conditions, cancellation and refund terms, date change and transfer conditions.
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TÜRSAB Certificate No: A-10880
